Hybrid AI-Human Customer Service for Financial Services

Hybrid AI-Human Customer Service for Financial Services

Deliver unmatched assistance to customers with realtime AI technology and integrated escalation to human agents via secure video chat.
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Eazyshow > Usecases > Hybrid AI-Human Customer Service for Financial Services

Compliant Onboarding at Scale

Streamline KYC verification and account opening with AI built to meet regulatory standards—backed by human oversight for complex or high-risk cases.

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Effortless Escalation to Human Experts

When additional support is needed, Eva, your personal AI agent, seamlessly transitions customers to live agents via HD video chat—transferring the full conversation context so nothing gets repeated.

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Turn Support into a Growth Engine

Reimagine customer service as a revenue driver—accelerating resolutions, boosting satisfaction, and delivering measurable ROI.

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Our advantages

Grow trust without growing your team

Secure, Compliant AI Architecture

Eva uses your preferred LLM to deliver intelligent, personalized support to every customer—instantly and at scale.

Intelligent Document Processing

Use LLMs to extract, summarize, and validate data from loan applications, financial statements, contracts, and disclosures—reducing manual review time.

Conversational Compliance Monitoring

Automatically analyze customer conversations for regulatory risk, disclosures, and suitability requirements—flagging issues before they escalate.

5 sec

Time to connect to Eazyshow video chat

300%

Increase in number of personalized video chat session from periods prior to Covid

25%

of millennial and Gen X likely to use video chat for remote banking according to Deloitte

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